What’s in the eBook?
When implementing large, complex IT projects, there’s often scope for unknown-unknowns to creep out of the woodwork.
In this guide we show you how to:
Allan has worked on 500+ strategic partnerships that have required re-alignment and re-shaping. Of these, many have been ‘problematic’ IT projects. With so much at stake, and with so much potential for things to go wrong, It’s unsurprising that many IT projects run into trouble as they change hands internally.
Allan’s worked in the Strategic Service Commissioning, Business Process Outsourcing and Technology fields for nearly 30 years. He is regarded as one of the UK’s foremost authorities on strategic service provider relationships and developing practical contract structures for complex projects and programmes that involve multi-vendor, multi-source relationships.
He has recently advised on a public sector £5.4bn strategic service commissioning arrangement covering over 200 business process services that delivered £15m direct cash savings in its first 12 weeks, and a Section 75 agreement for a £3.5bn local authority/NHS Trust adult social care integration shared service that is anticipated to save £20m per annum.
An experienced service owner and practitioner who has also read contract law, Allan’s experience in understanding how client side delivery behaviours in complex vendor relationships undermine vendor contractual responsibilities, makes him a recognised specialist in advising on the implied (undocumented) contractual obligations of expert vendors.
Chapter 1: Knowing where you are…
Chapter 2: Understanding responsibilities
Chapter 3: Identify the performance hurdles
Chapter 4: Performance expectations
Chapter 5: Re-building trust
Chapter 6: When trust ‘wobbles’
Chapter 7: Improving performance
Chapter 8: What to do when it fails to improve…
Chapter 9: Hiring lawyers and technical folk
