Category Archives: Procurement

NAO Report: NHS England and Capita Outsourcing Challenges, 4 Lessons

Posted on by Allan Watton

Outsourcing challenges, what can we learn from the recent NAO report into the seven-year contract NHS England entered into with Capita in 2015 and worth a reported £330m? The contract was to deliver the transformation of primary care support services for tens of thousands of primary care practitioners. The reported aims of this contract were: To reduce costs by 35% in the first year of the contract To reduce ongoing administrative

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Agreements to Agree: Three Reasons why This Last Resort now has Legal Teeth

Posted on by Allan Watton 3 Reasons: Agreements to Agree now have Legal Teeth

Many pressures beset those responsible for large-scale projects, forcing them to choose between a fastidious approach to procurement and project management, and meeting the time restrictions or budgetary constraints they are often required to work under. These are the circumstances in which corners can be cut, in which mistakes might be made or in which people can be convinced to enter into an ‘agreement to agree’. We would urge anyone

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8 procurement tips to ensure that your project delivers the business case

Posted on by Richard Kerr project delivers the business case

Not every project can be handled in-house. There will be times when the resources, skill-sets and specific expertise of strategic suppliers will be needed and your business case will help you come to that conclusion. Once you have come to the conclusion that outside help is required to deliver your project, then how you go about successfully procuring and contracting for it becomes all-important. How you approach this will go

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NAO Report on £122m Failed Procurement by Nuclear Decommissioning Authority

Posted on by Allan Watton procurement failure court

In October 2017 the NAO produced a report on The Nuclear Decommissioning Authority’s (NDA) Magnox contract after losses and legal proceedings necessitated an investigation into what went wrong, and why this £6bn contract was being cancelled at a nine-figure cost just a few years into its 14-year life. This article aims to review the key principles that brought the NDA to this point, how your organisation can avoid procurement compliance

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Cloud Computing Procurement: 6 Steps to a Beneficial Outcome

Posted on by Richard Kerr Cloud Computing Procurement: 6 Steps to a Beneficial Outcome

Last week we revealed how all too many cloud computing contracts (and more specifically, Infrastructure as a Service (IaaS) agreements) result in completely unacceptable outcomes for the buying organisation. The key issue is typically a fatal misalignment between the buyer’s desired business outcomes and the terms of the agreement. You expect a system that can fulfill your specific business outcomes, but the vendor is tasked with providing infrastructure. That in itself

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Strategic Partnership Collaboration – 10 Lessons To Get What You Want

Posted on by Allan Watton Benefits of Collaboration

One of the imperatives of modern service delivery is to partner with people who can do things for you better and more cost effectively than you can do them yourself. The public and private sectors are using more innovative forms of governance and management through partnerships with others,  yet, research shows that high numbers (nearly 50% in fact) of strategic partnerships fail to achieve their objectives. Why is this? Having

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Market Management & Sourcing – NAO Insights Report (Part 3)

Posted on by Allan Watton market sourcing management

This article is the latest in a series of seven tasked with reporting and commenting on the findings of the NAO’s 2016 report on insights and emerging best practice in commercial and contract management. Twenty issues were raised and grouped under seven headings – Commercial Strategy, Commercial Capability, Market Management and Sourcing, Contract Approach, Contract Management, Contract Lifecycle, and Transition and Termination – and our articles on each focus on

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Commercial Strategy issues highlighted within NAO’s Insights report on Emerging Best Practices

Posted on by Allan Watton strategy

In November 2016, when the NAO released their latest report on the state of best practice in the public sector, titled ‘Commercial and contract management: insights and emerging best practice’ they presented one of the most considered documents on the subject created to date. From all of the research the NAO gathered – from stakeholder, supplier and practitioner discussions, workshops, commercial standards and 140 individual project reports – they determined

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How does our government spend £242bn of our public money a year? NAO report reveals all

Posted on by Allan Watton How does our government spend £242bn of our public money a year? NAO report reveals all

In November the National Audit Office (NAO) released a new report on contract management, and because we found it so insightful we’ve decided to dedicate a few articles to the subject and to the findings of the report. This particular article takes a ‘big picture’ view of the statistics highlighted in the report. What do they tell us about the state of the outsourcing market in the UK today, do

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A £285.5m reason why pre-contractual supplier due diligence is important to project success

Posted on by Allan Watton helena airport due diligence

Innovation is the lifeblood of progress, but, as you will appreciate from many of our previous articles, this can only be realised if innovation is considered a process rather than a means to assured results. To drive the positive force of innovation, all involved must recognise that with the courage to try something new should also come to an appreciation that not everything attempted will be successful. Therefore, any attempt

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Your Supplier Management Team is saving you millions – The 10 Commandments they live by

Posted on by Allan Watton Your Supplier Management Team is saving you millions - The 10 Commandments they live by

  It’s not unusual for senior management teams to be unaware of the significant value their supplier management and Intelligent Client Function (ICF) teams create for their organisations. And, because this value can often go unnoticed, those at the coalface can think themselves in a more thankless job than most. As a senior executive in your organisation, you’ll already undoubtedly understand that your ICF team is responsible for managing the

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Outdated Radiotherapy equipment may be causing deaths; 10 steps to assure successful updating of Radiology and PACS systems

Posted on by Allan Watton Outdated Radiotherapy equipment causing deaths; 10 steps to assure successful updating of Radiology and PACS systems.

Radiotherapy is crucial to the treatment of up to 40% of all cancer patients. However, it’s recently been reported that deaths may well have resulted from radiotherapy equipment upgrade delays experienced across the NHS. It seems that radiotherapy assets – one in five of which is more than 10 years old – have been sidelined in favour of chemotherapy and its complementary drugs. For NHS Trusts that need to procure/upgrade

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Is Insourcing the new Outsourcing? Warnings, media observations and a 4-step process to ‘informed’ insourcing.

Posted on by Allan Watton Is Insourcing the new Outsourcing? Warnings, media observations and a 4-step process to

In the furore that often surrounds the political hot potato that is ‘outsourcing’, it’s easy to forget that it’s not just a policy central to modern-day austerity planning: it’s a strategy with roots that go back almost 30 years. Pioneered for the public sector by Margaret Thatcher’s Conservative government back in the 1980s, it fell out of favour in the subsequent Labour years, but its resurgence in the noughties has

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NHS Procurement: Concerns raised over stakeholder management for new operating model

Posted on by Racheal Garrick NHS Procurement: Concerns raised over stakeholder management for new operating tool

When setting up any transformational programme or partnership, one preliminary aspect that can’t be overstated is the need for stakeholder communication and collaboration. Unfortunately, there seem to be many in the NHS procurement community who believe that the Department of Health has left them out of discussions while developing a new procurement strategy. In turn, it is perceived that this will directly affect them and the projects they will be

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“Award-winning” Contract Consultants for the NHS, the Strategic Project Team, “Closing Down”

Posted on by Allan Watton "Award-winning" Contract Consultants: the Strategic Project Team "closing down"

With the recent announcement from the BBC that the NHS’s major complex projects management and procurement support force – the Strategic Project Team (SPT) – will be “closed down”, questions are now being asked and lessons must be learned in order to make the best of such a situation. The BBC piece talked at length about all the high-profile projects the SPT had been involved with that has failed since

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Posted in blog, Contract Management, IT Contract, Outsourcing, Procurement, Project Management, Public Sector, successful Outsourcing relationship | Tagged , , , , | Leave a comment

Enfield Council Hires its First Robot. 7 considerations if ‘bots’ are on your agenda

Posted on by John King Enfield Council hires its first robot, seven considerations for if bots are on your agenda.

Even before the age of austerity, the public sector has often had to find ways to do more with less. And now, this remit is more crucial than ever. In an era when public funding has been cut sharply, many have begun looking at more innovative ways to solve their problems. Some have engaged in setting up shared-services, some have outsourced work, and others have developed capability in their internal

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4 lessons from the ghosts of shared services past for 5 councils about to take the plunge

Posted on by John King 4 lessons from the ghosts of shared services past

If you were offered an opportunity to save your council tens of millions of pounds you might be tempted. The question is, what time and resources would you invest into scrutinising the shared services deal? How much due diligence would you run through to check that what is on offer is realistic and plausible, and how much research would you do to determine whether others have been in a similar

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Haringey to Join Tri-Borough ICT Partnership: 5 Lessons From Southwest One

Posted on by John King Haringey to Join Tri-Borough ICT Partnership

October 2016 is set to be the start of a new shared-services agreement between the local authorities of Haringey, Islington and Camden, a partnership that has broadly promised to save them a total of £6m a year. And while the Chancellor’s Budget announcement of plans to shave a further £3.5bn off public spending will no doubt give these London boroughs good reason to investigate more innovative ways of saving money,

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Roadmap to More Successful Strategic Outsourcing Relationships

Posted on by John King A Roadmap to More Successful Strategic Outsourcing Relationships

Benjamin Franklin is famously quoted as saying “… nothing is certain except death and taxes”. I would go so far as to add one more to that list: ‘change’. While resisted by many, feared by others, and exploited by some, change is inevitable. Technological advances, customer preferences, and budgetary constraints force organisations to adapt to the new reality of Britain in 2016. And though traditionally steadfast and shielded from such

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The 4-Step Procurement Strategy to Minimising Risk and Maximising Value

Posted on by John King The Four Step Procurement Strategy to Minimising Risk and Maximising Value

In the wake of many costly failed major projects, reported regularly in the media, it is more important than ever to have a tried and tested, effective, procurement strategy that you can rely on. How does yours stack up? Do you have a simple strategy that leads to procurement success? Do you follow it religiously? A great strategic outsourcing relationship starts with a great procurement strategy The process you use

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