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When you watch any of the multitude of medical TV shows, they will always wax lyrical about the need for early detection to minimise the impact of an illness or even to save a patient’s life. But a recent Public Accounts Committee (PAC) report found some very worrying shortcomings in 4 out of the 11 screening programmes operating in England. None of the screenings for bowel, breast or cervical cancerPosted in strategic vendor responsibilities | Tagged contract management, service provider risks, strategic vendor relationship | Leave a comment July 9, 2019
In our recent blog ‘Roadmap to More Successful Strategic Outsourcing Relationships’, we discussed a top-level view of the steps any organisation should take to improve their chances of project success when working with outsourced partners, then pointed to our white paper on the subject for a great deal more detail. With this overview in mind, to improve partnership performance, it is now important to focus on one very important aspectPosted in Outsourcing, strategic vendor responsibilities | Tagged outsourcing, service provider relationships, Strategic Partnership | Leave a comment August 7, 2018
In June we wrote an article titled NAO Report: NHS England and Capita Outsourcing Challenges, 4 Lessons which looked into the outsourcing contract issues faced by both NHS England and Capita when they tried to transform primary care support services for around 39,000 primary care practitioners, including GPs, dentists and ophthalmologists. The NAO report at the time suggested that both parties had “misjudged the scale and nature of the risk inPosted in Outsourcing, strategic vendor responsibilities | Tagged Capita, due diligence, nhs, outsourcing contract | Leave a comment July 9, 2018
Problems can arise at any point within a major strategic partner service delivery relationship. Life with a strategic partner is very much like a marriage – after the first year or so, when the honeymoon period has become but a happy memory, the on-going relationship will at times be not quite as smooth sailing as you intended it to be at the outset. It usually starts with little things like leavingPosted in Outsourcing, Performance Improvement, Project Recovery, strategic vendor responsibilities, successful Outsourcing relationship | Tagged contract management, outsourcing, performance management, Poor service delivery, service provider relationships, Strategic Partnership | Leave a comment January 20, 2017
Innovation is the lifeblood of progress, but, as you will appreciate from many of our previous articles, this can only be realised if innovation is considered a process rather than a means to assured results. To drive the positive force of innovation, all involved must recognise that with the courage to try something new should also come to an appreciation that not everything attempted will be successful. Therefore, any attemptPosted in Procurement, strategic vendor responsibilities | Tagged due diligence, scoping | Leave a comment
This article will guide you through three key lessons that we can learn from Kelly’s all-too-brief public sector career: from managing vendors, to fostering innovation and embracing and learning from both failure… and success. Last month, chief operating officer and head of the Efficiency Reform Group (ERG), Stephen Kelly, stepped down from his first senior public sector position. Since taking up the post of COO in 2012, after having begunPosted in strategic vendor responsibilities | Tagged public sector | Leave a comment
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