strategic vendor responsibilities

A couple of months ago, news broke of challenges in a number of Leicester-based clothing factories. Reports suggested that workers were being paid below the minimum wage, with allegations of exploitation and human trafficking and of a workforce forced to…

In our recent blog ‘Roadmap to More Successful Strategic Outsourcing Relationships’, we discussed a top-level view of the steps any organisation should take to improve their chances of project success when working with outsourced partners, then pointed to our white…

In June we wrote an article titled NAO Report: NHS England and Capita Outsourcing Challenges, 4 Lessons which looked into the outsourcing contract issues faced by both NHS England and Capita when they tried to transform primary care support services for…

Problems can arise at any point within a major strategic partner service delivery relationship. Life with a strategic partner is very much like a marriage – after the first year or so, when the honeymoon period has become but a happy…

This article will guide you through three key lessons that we can learn from Kelly’s all-too-brief public sector career: from managing vendors, to fostering innovation and embracing and learning from both failure… and success. Last month, chief operating officer and…