Diagnostic

Failed Outsourcing Relationship Self Diagnostic Assessment

The purpose of this questionnaire is to provide you with a high level view to see whether terminating your outsourcing relationship early is likely to have any material impediments for you. It is not a be-all-and-end-all analysis. It just simply reviews some key aspects of the approach to the relationship you have taken to provide you with an indication of your position.

ALL RESPONSES ARE COMPLETELY CONFIDENTIAL

Please answer ALL questions otherwise the diagnostic cannot process your results.


Vendor Expertise

10% complete

1. In what way did the vendor represent that it had good delivery experience in the services you wanted to contract from it?

 
 
 
 
 

2. What type of due diligence on your service delivery did the vendor undertake prior to you singing the contract with them?