Problematic Outsourcing Relationship Self Diagnostic Assessment

The purpose of this questionnaire is to provide you with a high level view to help determine whether there are any further avenues you could explore to drive better performance and re-build trust in your outsourcing relationship. It is not a be-all-and-end-all analysis. It just simply reviews some key aspects of the approach to the relationship you have taken to provide you with an indication of how to improve matters in your vendor relationship.


Please answer ALL questions otherwise the diagnostic cannot process your results. Please choose the nearest answer to your own circumstances.

Pre-Contractual Discussions

20% complete

1. In what way did the vendor represent that it had good delivery experience in the services you wanted to contract from it?


2. What type of due diligence on your service delivery did the vendor undertake prior to your signing your contract with them?