improving outsourcing relationships

This 43-page guide will show you 8 little-known ways to help you to improve outsourcing performance.

What’s in the ebook?

Achieving fit-for-purpose business outcomes from large outsourcing projects can be challenging. In this paper is the experience of what works really well to achieve your objectives, having handled more than 500 projects.

In this ebook we show you how to:

  • Be clear on ‘what good looks like’
  • Improve expectation clarity with your supplier
  • Use your supplier’s ‘hidden’ legal obligations to improve your relationship
  • Use 8 key steps to drive a fit-for-purpose outcome
  • Identify whether external support will help, and how to go about instructing for it


Chief Executive of Best Practice Group.

Allan has worked on 500+ strategic partnerships that have required re-alignment and re-shaping. Of these, many have been ‘problematic’ outsourcing relationships. With so much at stake, and with so much potential for things to go wrong, it’s unsurprising that many outsourcing relationships run into trouble.

Allan’s worked in the Strategic Service Commissioning, Business Process Outsourcing and Technology fields for nearly 30 years. He is regarded as one of the UK’s foremost authorities on strategic service provider relationships and developing practical contract structures for complex projects and programmes that involve multi-vendor, multi-source relationships.

He has recently advised on a public sector £5.4bn strategic service commissioning arrangement covering over 200 business process services that delivered £15m direct cash savings in its first 12 weeks, and a Section 75 agreement for a £3.5bn local authority/NHS Trust adult social care integration shared service that is anticipated to save £20m per annum.

An experienced service owner and practitioner who has also read contract law, Allan’s experience in understanding how client side delivery behaviours in complex vendor relationships undermine vendor contractual responsibilities, makes him a recognised specialist in advising on the implied (undocumented) contractual obligations of expert vendors.

Chief Executive and Co-Founder, Allan