Digital Channel Shift/Cloud Transformation

Cloud computing is a general term for delivering ‘hosted’ services over the Internet. These services are Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) and usually form part of broader, integrated system solutions.

What benefits should you expect from Cloud/Digital Technologies?

  • Lower costs, anytime, anywhereIt allows you to connect to your organisation anywhere, any time. Access to information is easier with web-enabled devices. The benefits in developing a digital channel shift strategy include reduced IT costs, scalability, business continuity, collaboration efficiency and flexibility of work practices.

Benefits of using BPG to facilitate your Digital/Cloud Relationship?

  • We know what practices work really well. Having optimised over 500 complex supplier relationships, we have deep expertise of trust building in relationships, proven processes and templates, along with expertise in what actions you need to avoid to make sure your Digital/Cloud relationships achieve your outcomes, quickly.

What BPG delivers

  • Maximum value in your relationshipWe help you make sure your requirements and expectations are internally agreed within your organisation, that your service requirements are clearly communicated to the supplier market, simplifying the procurement and contracting process so you know ‘the art of the possible’ and engage with fit for purpose supplier(s) to generate maximum value.

Why BPG’s process is so important

  • A stable relationship promotes innovationOur ‘Optimise’ process will drive great behaviours between you and streamline your digital channel shift strategy at the same time as reducing your BAU costs.

Considerations of Digital Transformation and Cloud Technologies

How do Digital Channel Shift and Cloud Technologies work?

There are three aspects.

  1. You strategise about which services would most benefit from a move to digital channels and set key objectives.
  2. Determine the process of moving existing face to face services to digital channels.
  3. Deciding upon which digital/cloud based systems will help to most effectively facilitate such a move.

In terms of the strategy, although the difference in transaction costs between face to face and digital can be in excess of 90% lower per transaction, it’s often not just about cutting costs. It’s about a much more effective customer experience in delivering transactional based services on a 24/7 basis to fit in with the time pressure of peoples personal lives.

What challenges typically arise?

There are many challenges in successfully implementing these types of transformational digital channel initiatives, namely around the people, processes and technologies involved. They include:

  • An unwillingness from the key decision makers to support a digital-first strategy
  • Key decision makers having fears about making services available online
  • A lack of digital-first skills, ranging from email and social media writing skills to basic IT skills
  • Customers own perceptions that they will get better service if they call rather than use the web
  • Senior managers insisting on having design control of how the website should serve the customers, despite not having the appropriate user experience skills
  • Digital services not being visible to customers, so they don’t know about them
  • Where a validated business case has not been produced, the cost of implementation can be surprising if benefits have not been articulated
  • Organisations not understanding that channel shift is a continuous improvement journey, not a fixed term project
  • That this is a journey, and while they may have achieved some initial success, they need to be thinking about what to do next (process)
  • Organisations not focusing on the benefits of management information from the data and knowledge acquired.

Foundations for Success

  • Having a clear target operating model (your future operating state) and a ‘go to market’ (procurement, contracting, mobilisation and supplier management) strategy, means you are more likely to achieve a successful implementation and operating benefits much faster.

A few examples of Digital Transformation/Cloud Technology Relationships we support

  • Digital channel shift strategies
  • Cloud/Digital procurement and contracting strategy
  • Supplier market testing strategies
  • Cloud systems integration strategy
  • Cloud solution requirements development
  • Cloud and digital channel shift strategy review
  • Cloud supplier performance and contract review
  • Cloud supplier management

Some of the Digital Channel Shift/Cloud partners we have detailed knowledge of

  • Academia
  • AdEPT Technology Group
  • Altodigital
  • Ampito Group
  • Annodata
  • ANS
  • Apogee
  • Avanade
  • AVMI
  • Axians
  • Banner
  • Bechtle
  • Bell Integration
  • BJSS
  • Blue Chip Customer Engineering
  • BT
  • Buy IT
  • Bytes Software Services
  • CACI
  • CAE
  • Capita IT Services
  • CCS Media
  • CDW
  • Centerprise
  • Chess
  • Cisilion
  • Claranet
  • Cloudreach
  • Commercial
  • Comparex
  • Computacenter
  • CSI
  • Daisy
  • Dimension Data
  • eBuyer
  • Electrosonic
  • Elite Group
  • European Electronique
  • Focus Group
  • GBM Digital
  • GCI
  • Getronics
  • Hardware Group
  • IDE Group
  • Insight
  • Intercity Technology
  • Itelligence
  • Jigsaw24
  • K3 Business Technology
  • KCOM Enterprise
  • Kinly (formerly Viju)
  • Logicalis
  • Maintel
  • MCSA
  • Millgate
  • Natilik
  • NCC Group
  • NDC Global
  • NG Bailey IT Services
  • Nine Telecom
  • NTT Data
  • NTT Security
  • OCSL
  • OneCom
  • Options IT
  • PC Specialist
  • PCM
  • Phoenix Software
  • Printerland
  • Proact
  • ProAV
  • Probrand
  • Redcentric
  • RedstoneConnect
  • RM
  • Roc Technologies
  • Sabio
  • Scan Computers
  • SCC
  • SHI
  • Six Degrees
  • Softcat
  • Software Box (SBL)
  • SoftwareONE
  • Solid Solutions
  • Stone Group
  • Storm Technologies
  • Stormfront
  • Telent
  • TET
  • Timico
  • Total Computers
  • Trams
  • Ultima Business Solutions
  • Viadex
  • Vohkus
  • World Wide Technology
  • Xeretec
  • XMA
  • Zones

What stage are you at in your Digital Transformation/Cloud Relationship?

New Relationship

You’re procuring or contracting and you need it to work really well.

Existing Relationship

You’re in a partnership that could be working better.

Broken Relationship

It’s gone wrong. You need help to exit a relationship early and safely transition to another.