Waste, Recycling and Environmental

Waste and recycling management are the activities and actions to manage waste from its inception to its final disposal or recycled for use in other products. This includes the monitoring and regulation of the collection, transport, treatment and disposal of waste and recycling.

What you should expect from Managed Waste and Recycling Services

  • Better visibility of waste and recycling effectivenessManaged services now provide complete visibility, through extensive technology, of how effective the waste and recycling services are; the cost reductions in waste processing being achieved; residents having online access to waste and online bin collection services, thus reducing the costs of person-to-person contact.

Benefits of using BPG to facilitate your Waste and Recycling Service Relationship

  • We know what practices work really wellHaving optimised over 500 complex supplier relationships, we have deep expertise of building trust in complex relationships, proven processes and templates, along with expertise in what actions you need to avoid to make sure your managed waste and recycling relationship achieves your outcomes, quickly.

What BPG delivers

  • Maximum value in your relationshipWe help you make sure your requirements and expectations are internally agreed within your organisation, that your service requirements are clearly communicated to the supplier market, simplifying the procurement and contracting process so you know ‘the art of the possible’ and engage with fit for purpose supplier(s) to generate maximum value.

Why BPG’s process is so important

  • A stable relationship promotes innovationOur process will drive great behaviours between you and optimise your service innovation process at the same time as reducing your BAU costs.

Considerations in Waste and Recycling Relationships

How do Waste and Recycling Relationships operate?

  • Waste management encompasses all aspects of waste, such as the collection, transportation and disposal and/or recycling where possible.
  • Proper processing of household and industrial waste require strict handling processes to ensure that they meet with health codes and to protect the environment.
  • Much of what is considered as waste can be reused, recycled or even composted.
  • Most waste and recycling organisations work with local authorities in a close partnership to promote waste management strategies that incorporate the waste hierarchy – involving ‘reuse and recycle’ waste treatment methods, and optimum waste recovery.
  • All suppliers in this field have to be fully licensed and comply with legal and environmental legislation.

What challenges typically arise?

Waste and Recycling can be politically charged subjects. Issues that often arise with externally delivered waste services are:

  • Approximately 40% of local authorities choose to outsource their waste collection and recycling. Of those, the typical challenges that arise are that 81% of citizen complaints regarding waste disposal are upheld by the Local Government and Social Care Ombudsman
  • Issues over repeated missed collections
  • Concerns over the reducing frequency of collections
  • Poor complaints handling
  • Bins not being returned to the right location
  • Standardised formulaic responses that clearly don’t reflect the symptoms of complaints
  • Poor monitoring of reported issues and issues with assisted collections for individuals with mobility challenges
  • On the relationship management of the waste contractor, key issues include poor oversight of the contractor’s performance and the council and the contractor providing contradictory information.

Foundations for Success

  • Councils are under severe austerity measures so cannot be everywhere at once across all council services.
  • However, there are some key themes to follow to ensure a good service can be provided by Waste and Recycling contractors and minimise complaints from citizens in the process.

By using BPG’s ‘Optimise’ supplier relationship management framework, this will help councils to have the right foundations in place to monitor the collections properly, review how contractors handle citizen complaints and that its responses are accurate and evidence based.

From that, it provides the most cost effective foundations from the evidence, to improve the contractor’s performance, minimise the opportunity for further argument or dispute escalation, and to rebuild commercial trust in the relationship.

Some examples of Waste and Recycling Relationships we can support you in

  • Household Waste
  • Hazardous Waste
  • Landfill Waste
  • Inert Waste
  • Scrap Waste
  • Bulky Items
  • Builders’ Waste
  • Green Waste
  • Clinical Waste

Recyclable waste:

  • Energy Recovery
  • Pyrolysis
  • Resource Recovery
  • Sustainability
  • Biological Reprocessing

A few of the Waste and Recycling Suppliers we have detailed knowledge of

  • Amey Environmental (Ferrovial)
  • Augean
  • Biffa Group
  • Cory Riverside Energy
  • DS Smith Recycling UK
  • Enva Group (DCC)
  • FCC Environment (FCC)
  • Grundon Waste Management
  • Hills UK
  • Kier Environmental Services
  • Mick George
  • Reconomy (UK)
  • Renewi (Shanks Group)
  • Serco Waste Management
  • SRCL (Stericycle)
  • Suez Environnement UK
  • Tradebe Environmental Services
  • Veolia Environmental Services
  • Viridor (Pennon Group)
  • VSaica Natur UK

What stage are you at in your Waste and Recycling Relationship?

New Relationship

You’re procuring or contracting and you need it to work really well.

Existing Relationship

You’re in a partnership that could be working better.

Broken Relationship

It’s gone wrong. You need help to exit a relationship early and safely transition to another.