Existing Relationship – Performance Assurance Review
What we deliver
We’ve improved the performance of over 500 complex relationships. We identify the root causes of poor performance, provide specific actions to accelerate improvements, quickly, and explain how ‘Supplier Expert Responsibilities’ will help to facilitate great performance for the long term.
How will you benefit
Safe but accelerated remediation. It assures an informed approach as to how to accelerate the remediation, safely (both improving relationships and retaining appropriate contractual protections), but also providing specific technical, contractual and relationship management support to optimise the relationship for it’s lifecycle.
Much greater value from your strategic partnership. Both yourselves and your supplier will better understand the supplier’s ‘Expert Responsibilities’. This will help you re-build trust through on-going improved performance and in turn, will provide much greater value from your partnership.
Key contents of the Performance Assurance Review
Prioritise what improvements are required
We review what your contracted expectations were along with expectations that it would have been reasonable (implied) for your supplier to have provided.
Identify the root cause of the issues
This will provide guidance on who is responsible for each issue; not to allocate blame, but to facilitate acceleration of performance improvements and prevent future issues.
Identify ‘enablers and disablers’
A focus on key issues/events/people that are likely to speed up (enable) performance improvement or slow down (disable) accelerated remediation of the issues.
Contract terms and schedules ‘enablers and disablers’
Review any contract terms or schedules that will assist in getting performance improved quickly, or may potentially detract from it.
Supplier facilitation and negotiation
We support (or lead) in explaining the ‘Expert Responsibilities’ to the supplier, facilitate performance improvements, commercial balance and re-building performance trust.
Performance governance review
Identify the governance ‘hygiene factors’ (a) What is already working well, (b) What to improve, (c) What ‘good’ looks like and (d) re-building future commercial trust.
We’ll help you identify where your organisation is already doing great things, and which specific aspects of our own experiences can help you optimise the relationship for its remaining lifecycle.
The output is designed to provide key principles and indicators of ‘what good looks like’ to assure future success, compares where you currently are and specific actions that improve value.
Relationship Review is only one element of the BPG ‘Optimise’ method
Evidenced by over 500 complex relationships, it can be implemented quickly to improve service innovation and drive down BAU costs
Share Great Practice
Experience of over 500 complex supplier relationships, means we can share great practice with you that really works.
Drive maximum value
Relationship Review helps support the 10 characteristics that drive maximum value in complex supplier relationships.
A brilliant project outcome
This is part of the ‘Optimise’ process; a proven method assuring a brilliant project outcome and an excellent supplier relationship.
5 steps to a great new relationship
See the 5 steps to making sure new complex supplier relationships work really well.
Clients that we support
Most of our clients are already highly experienced in complex supplier relationships. Click here to see how we help them take complex supplier relationships to the next level.