Existing Relationship – Service Improvement Implementation Support
What we deliver
Robust technical and collaborative relationship implementation management. Leading-from-the-front technical, operational, contractual and supplier relationship management support to ensure your service improvement activities are safe, assured and successful.
How you will benefit
Faster, safer, assured. It provides an independent and integrated team approach that gives critical friend support. In turn, you will receive better certainty that the remediation process, solution implementation and benefits expected will be achieved.
Optimised value for money. At each stage, the BPG ROI process can determine whether the remediation process is on track and the degree to which value for money is being optimised.
Contents of Service Improvement Implementation Support
Step 1 : Agree service improvement plan is current.
Objectives, people and processes move on. The kick off meeting will confirm if anything has changed, what will be impacted and how planned timescales will remain.
Step 2 : Stakeholder and supplier communication
We’ll set up reporting systems so that weekly updates as to progress, accelerators that are speeding matters up, and hurdles slowing matters down, are visible.
Step 3 : Supplier’s due diligence
We help to support on-going collaborative workshops to ensure the supplier stays on track with the remediation planning process. In turn, you will achieve your expectations faster.
Step 4 : Remediation technicalities
We’ll help you and the supplier govern each of the steps of the remediation process and track progress until the project and relationship is achieving the expected benefits.
Step 5 : On-going Client and supplier stakeholder facilitation
During remediation, tensions between client and supplier stakeholders often runs high. We help everyone to focus on the big picture by taking the heat out of day to day interactions.
Step 6 : Retaining contractual protections
Day to day project management behaviours can often undermine existing contractual protections. We assure contractual protections stay in place.
Step 7 : Positive re-shaping
During implementation of service improvements, planned activities are sometimes no longer aligned to outcomes. We ensure re-shaping remains aligned to current expectations.
Step 8 : Supplier relationship/performance management
We lead on supporting optimisation of the relationship to ensure the remediation process remains fit for purpose on an on-going basis.
Service Improvement Implementation Support is only one element of the BPG ‘Optimise’ method
Evidenced by over 500 complex relationships, it can be implemented quickly to improve service innovation and drive down BAU costs
Share Great Practice
Experience of over 500 complex supplier relationships, means we can share great practice with you that really works.
Drive maximum value
Service Improvement Implementation Support helps support the 10 key characteristics that drive maximum value in complex supplier relationships.
A brilliant project outcome
This is part of the ‘Optimise’ process; a proven method assuring a brilliant project outcome and an excellent supplier relationship.
5 steps to a great new relationship
See the 5 steps to making sure new complex supplier relationships work really well.
Clients that we support
Most of our clients are already highly experienced in complex supplier relationships. Click here to see how we help them take complex supplier relationships to the next level.