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The BPO market: 19 lessons learned from its past, present and future

The Business Process Outsourcing (BPO) market in the UK today is worth c.£16bn and is expected to rise to c.£20bn over the next five years. It currently employs over 200,000 people in around 32,000 businesses and allows user-organisations across the…

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8 future trends for the Business Process Outsourcing (BPO) market

This is the final article in a series which has charted the rise of the Business Process Outsourcing (BPO) market and technology outsourcing, from its early days and the aspirations of those who developed this new way of working across…

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What is the current state of play in the Business Process Outsourcing (BPO) market?

We have come a very long way since the early days of the Business Process Outsourcing (BPO) market, but how much: has really changed for the better; and conversely, have ‘improvements’ been seen to have, in reality, just papered over…

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Free Guide: 8 Steps to Improve Outsourcing Performance

This 43-page guide will show you 8 little-known ways to help you to improve outsourcing performance

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Making Strategic Supplier Relationships Work - Best Practice Group

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