Having dealt with over 500 complex supplier relationships, we’ve learned what integrated and multi-disciplinary internal team structures work really well. These teams assure your strategic suppliers deliver maximum value in complex service/solution delivery.
We’ve also learned the specific circumstances in which it is more likely that sustained challenges will continue to exist for you if the approach to structuring the team is not optimised.
From our extensive experience, we structure our teams to be multi-disciplinary and fully integrated. Each BPG team is structured and optimised to address the specific complex strategic supplier relationship needs in order to drive maximum value in its service/solution delivery.
This optimisation process includes aligning deep technical domain practitioners, senior stakeholder specialists, experienced management, legal structures, focused planners and specific researchers. There are two key phases to identify the right BPG team structure:
We work with you to identify what your organisation will be able to achieve once new services/solutions from the supplier(s) is in place. In other words, what outcomes and objectives need to be achieved and what stumbling blocks within your organisation will be overcome once the service is live?
We’ll identify and review the sustained behaviours you need from your own team and the supplier team in order to achieve the expected objectives you have outlined.
We look at the KPIs that need to be in place to measure whether the right behaviours are being achieved between you own client team and your supplier team. This helps us to identify how much certainty you will have that your objectives/outcomes are likely to be achieved.
To deliver maximum value in service delivery on a sustained basis, we identify what supplier management process is in place and the frequency to continuously evaluate your organisational outcomes required.
From this, we review what front line service delivery feedback is required, the financial consequences, changes in objectives, behaviours and KPIs, and then to identify the contractual strategy that needs to be in place to continue to drive really great behaviours and innovation between you and your supplier.
We assess your feedback from the above four principles including:
Subject to the type of service delivery environment you are operating within, such as in-house, outsourcing, shared services, arms-length and so forth, will determine the final mix of the team we build to assure you achieve an optimised outcome from your complex supplier relationship. These inputs include:
We then determine that in order to achieve your expectations, what does ‘good look like’ for our internal team to deliver a successful outcome (i.e. to engage with a strategic supplier that is likely to deliver a fit for purpose solution/service on an optimised basis, with contractual foundations that drive really great behaviours for the lifecycle of the relationship). To work this out, we determine:
The above alchemy is designed to assure the right support is put into place and is critical to achieve an optimised service delivery outcome and successful strategic supplier relationship.
It’s gone wrong. You need help to exit a relationship early and safely transition to another.
