A complex (or strategic) supplier relationship delivers key client solutions. It strengthens collaboration and drives a culture of creativity, innovation, and shared ownership between both client and supplier. You’ll find at least one, but usually several, of the following features:
Complex Service Solutions
Complex Service Transformation, IT Solutions, Integration, Hard/Soft FM, Construction, Infrastructure.
A prime service contractor with many sub-contractors (Construction, Systems Integrators and so forth).
Multiple Stakeholder Relationships
Where multiple client stakeholders will be impacted by the success or otherwise of the service.
Competing Business Priorities
Different internal client stakeholders often believe their own department has the greatest priorities.
Mission critical services with co-dependencies (e.g. Critical IT Systems or Hard FM Health and Safety).
High Levels of Trust Required
High levels of trust and collaboration are required to drive innovation and maximum value.
Potential for High Commercial Risk
There are often millions of pounds at stake for service delivery across many co-dependent services.
Key Reputational Risk Considerations
If the initiative is not delivered, there is a high risk of personal and corporate reputations being damaged.
Recognising and optimising these features can assure commercial success.
Understanding ‘what good looks like’ for complex supplier relationships will help you design great service outcomes and overcome risks.
Our OPTIMISE method will help you select the right solution, from a supplier that culturally aligns with you, and develop a fit-for-purpose flexible contract that drives great behaviours and maximum value for the lifecycle of the relationship.