White Paper : 9 Key Steps to Improving Managed Services ICT Provision within BSF, Fast

BSF White Paper

An effective ICT Managed Service is the cornerstone to the success of your schools’ ICT transformation. However, many are suffering due to poor service, slow response times and inefficient communication channels.

This White Paper provides key tips on:

  • How to get issues fixed, fast.
  • How to get the performance of your Managed Services provider back on track.
  • What challenges other Councils and schools are experiencing with their ICT Managed Services provision for BSF.
  • How PRINCE2 and other project management methodologies designed to improve the service can and do inadvertently make things worse for you.
  • How the contract with your LEP stops you getting things fixed quickly and how to overcome these issues in 9 steps.
  • How to improve value for money, efficiencies and service in a very short time frame.


Chief Executive of Best Practice Group.

Allan has worked on 500+ strategic partnerships that have required re-alignment and re-shaping. Of these, many have been ‘problematic’ IT projects. With so much at stake, and with so much potential for things to go wrong, It’s unsurprising that many IT projects run into trouble as they change hands internally.

Allan’s worked in the Strategic Service Commissioning, Business Process Outsourcing and Technology fields for nearly 30 years. He is regarded as one of the UK’s foremost authorities on strategic service provider relationships and developing practical contract structures for complex projects and programmes that involve multi-vendor, multi-source relationships.

He has recently advised on a public sector £5.4bn strategic service commissioning arrangement covering over 200 business process services that delivered £15m direct cash savings in its first 12 weeks, and a Section 75 agreement for a £3.5bn local authority/NHS Trust adult social care integration shared service that is anticipated to save £20m per annum.

An experienced service owner and practitioner who has also read contract law, Allan’s experience in understanding how client side delivery behaviours in complex vendor relationships undermine vendor contractual responsibilities, makes him a recognised specialist in advising on the implied (undocumented) contractual obligations of expert vendors.

Chief Executive and Co-Founder, Allan