Severn Trent Water (STW) is blaming a possible hosepipe ban on their new £70million computer system. It is claimed that challenges caused by their new SAP system are delaying the fixing of leaks, meaning targets are not being met and staff morale is at an all-time low.
This isn’t good news. But leakage of time and money can be stopped, and stopped quickly. The good news is that problematic major projects, such as STW’s SAP system, that are not achieving business objectives can be put back on track quickly and more often than not at the vendor’s cost.
By the prudent application of a recent Court judgment, where a vendor represents itself as a specialist, then they are accountable for their advice and must fix errant projects, such as software/IT projects, fast. This is even if the contract is ambiguous or tries to exclude reasonable responsibilities for the vendor to make their projects work.
In other words, STW can put a stop to their leaks. Service delivery performance can be improved fast, and benefits can be realised which, if it means an avoidance of a hosepipe ban, is positive news for homeowners and their gardens.
For further information on how to recover errant projects and the 9 key steps to start getting projects back on track, download our free guide:
- How to cut costs quickly from new and existing major projects and outsourcing agreements.
- How to prevent unexpected costs from arising; if they do, who is responsible.
- How to avoid misunderstandings over your expectations.
- How to improve service delivery performance and forge strong relationships.
- How to ensure your own behaviours don’t undermine the contract (a common problem in doubling the costs and timescales of outsourcing agreements).
- How to achieve your benefits realisation, faster.
