Have your outsourcing relationships always followed a textbook flow from selection to outsourcing relationship management and finally to successful conclusion? Perhaps not; life just isn’t that simple. Critical strategic supplier and partner relationships are difficult, complicated and ever-changing, and as…

With the elections on the way, the NHS has predictably become a political football with accusations and counter accusations flying around in the mediasphere. One of the major points of contention is private-sector involvement in this much-loved public institution. The…

On the ‘What We Do’ section of their Home page, the CCS state: “The Crown Commercial Service (CCS) brings together policy, advice and direct buying; providing commercial services to the public sector and saving money for the taxpayer.” Saving money…

Imagine that there is a small-scale model of a planned development on display at your local council. Although it gives a good representation of what the finished building will look like, most of the detail is lost in the scale.…