Have your outsourcing relationships always followed a textbook flow from selection to outsourcing relationship management and finally to successful conclusion? Perhaps not; life just isn’t that simple. Critical strategic supplier and partner relationships are difficult, complicated and ever-changing, and as…

Shared services can offer significant benefits – including improved savings, continuity and quality of service, systems and scalability – but only if you can overcome the challenges that will naturally appear when you ask service user parties with different goals,…

The Salvation Army is an amazing organisation that supports the most vulnerable in our communities. It is now an entity that turns over some £300m, has over 8,000 suppliers, each of which gets a share of the £160m it is…

Multi-sourcing offers a huge opportunity to both the public and private sectors in terms of achieving (and even surpassing) desired outcomes. The reasoning behind this is rather simple – it is, in principle, a far more streamlined and efficient version of outsourcing.…