Customer Service & Access Transformation Strategy
Lorraine Shaw, Director of Finance & Resources
BPG is working closely with Rykneld homes on the transformation of our Customer Service & Access Strategy, helping us to deliver easily accessible services in a way that our customers have told us they want.
The advice they have given us to help us define our objectives and outcomes and their help to implement the agreed strategy and business improvement programme has been excellent. It is clear that BPG’s understanding of housing management and the wealth of experience they bring from working with local government and other housing associations is delivering us tremendous value.