‘Service Birmingham’ – Outsourcing Partnership Review

We were instructed by Birmingham City Council (BCC) to undertake an independent Performance Health Check of Service Birmingham, the joint venture company owned by Capita plc and BCC, charged with delivering a number of services to the Council, including IT Outsourcing. Within the scope of this outsourcing partnership review project we were asked to make recommendations for improvement and develop a roadmap for the delivery of the improvement recommendations.

We were subsequently re-engaged to support the implementation of the roadmap, delivering positive outcomes for all parties involved.