Westminster City Council

Turn Around of Failing ICT Vendor Relationship

Dawn Tumbridge, Interim IT Change Manager

“We were not receiving the quality of service that Westminster City Council expected from our ICT provider and needed to establish an improvement plan to ensure the contract obligations were being met. We commissioned BPG to work with us to ensure the supplier was clear about what was expected, that the contract was applied properly and to advise on alternative options should the quality not reach the standard we expected. They helped us understand what was needed to turn the service around and what our other options were should the improvement plan be unsuccessful.”