HSE (Ireland) – Transformation Programme Support – PMO

The Health Service Executive, Ireland (HSE) launched a nation-wide Strategic Reform Agenda Transformation Programme to deliver the service at local/regional level where appropriate and make step change improvements in the delivery of the service. BPG were instructed to implement Project Management Offices (PMOs) and provide support for the service delivery transformation programme, reconfiguration of processes and managing significant change projects around Performance Management of projects and service delivery. Our remit covered the mobilisation of change programmes for shared services and coordinating a range of projects for HSE’s National HR, Staff Records, Finance, Estates, Payroll, Pensions, Procurement & ERP systems support (SAP), and Customer Services. On specific projects, we acted as Quality Assurance on the PIDs/ToR, plans, costings and reports.

Programme Management of Organisational/People Change Reform Initiatives 

Amongst other roles, BPG provided the Programme Lead for National HR (NHR), setting up the National HR PMO and project management processes. The NHR brief covered the whole remit of HR services from policy development to national pay negotiations to troubleshooting on Grievance and Disciplinary issues. Our PMO provided strong project management discipline and robust project control mechanisms, governance and reporting.

Change Strategy, Planning and Support

We helped to shape and scope the overall strategy programme for National HR within the HSE’s Reform Agenda Transformation Programme. This involved reviewing ‘As-Is’ processes, policies and procedures, developing the National HR service delivery Target Operating Model (TOM), from the design, through consultation with key stakeholders to reach agreement and on into planning. 

 We designed the series of change projects required to move from the current state to the TOM, as part of the implementation of the People Strategy 2015-2018, which involved the planning and management of more than 400 tasks, many of which were programmes and projects in themselves. Some tasks were ongoing projects that needed structuring and reporting, and some were Business-As-Usual functions that needed consistent metrics in their reporting. These included: organisation design, performance management, partnering, workforce planning, leadership and culture, staff engagement, learning and development, evidence and knowledge, professional development, and the leadership development programme.  

Supporting IT Projects 

The Reform Agenda Transformation Programme also included a number of supporting IT projects. We contributed to a number of these, including: 

  • Provided systems & contract advice on procurement of Occupational Health SaaS
  • Review & upgrade of ICT processes & documentation for the National Screening Service
  • Supported development of requirements specification for Pensions system
  • ERP systems support (SAP).

Such was the success of our PMO and support approach that after the initial 2-year project we were asked to deliver many more over a total period of five years.