Broken Relationship – Evidence Preparation
What we deliver
Independently assured evidence. A proven approach to assess the evidence of your supplier’s failings, and the degree to which you can rely on that evidence to exit early from the relationship and contract.
How you will benefit
Reduces stakeholder uncertainty. Provides internal stakeholders with better clarity and certainty of where your evidence supports an early termination at minimum risk and cost and where challenges are likely to exist.
Commercial reality. The evidence review will also identify where there is a clear ‘causal link’ between the supplier’s poor service delivery and the financial damages incurred by your organisation. You can then determine whether an early termination is commercially appropriate.
Key contents of assuring your evidence preparation;
The specific areas of supplier poor delivery
Review the evidence where you perceive the supplier has not delivered to your expectations. We schedule these appropriately for clarity in supplier communication.
Supplier “Expert Responsibilities”
We use our understanding of the supplier’s “Expert Responsibilities” to provide clarity of ambiguous expectations to minimise supplier arguments.
Your responsibilities to the supplier
We assure whether your own team has provided appropriate support to the supplier so it could deliver to your expectations.
Contract terms review
We review the contract terms and schedules to determine which terms will help you terminate early and on what basis. We also look for conflicting terms that will create challenges.
Quantify your costs and losses
Supplier liability for poor delivery and the losses caused need very different approaches. We assure that any losses calculated can be tied back directly to supplier poor service delivery.
Liaising with internal/external legal teams
Because we also act as court appointed Expert Witnesses, we can bridge the gap in understanding between the technical teams and legal teams to assure evidence.
Your own behavior in escalating problems
We review how you have communicated service problems to your supplier and the degree to which they align with the written contract terms and schedules.
Senior management participation
We assess the degree to which your own and supplier’s senior management teams have tried to resolve matters between them and any impact on the evidence.
Evidence Preparation is only one element of the BPG ‘Optimise’ method
Evidenced by over 500 complex relationships, it can be implemented quickly to improve service innovation and drive down BAU costs
Share Great Practice
Experience of over 500 complex supplier relationships, means we can share great practice with you that really works.
Drive maximum value
This Evidence Preparation, helps support the 10 characteristics that drive maximum value in complex supplier relationships.
A brilliant project outcome
This is part of the ‘Optimise’ process; a proven method assuring a brilliant project outcome and an excellent supplier relationship.
5 steps to a great new relationship
See the 5 steps to making sure new complex supplier relationships work really well.
Clients that we support
Most of our clients are already highly experienced in complex supplier relationships. Click here to see how we help them take complex supplier relationships to the next level.