![](https://b2069695.smushcdn.com/2069695/wp-content/uploads/2021/10/BPO-past-and-present-iStock-1284445593-500x300.jpeg?lossy=1&strip=1&webp=1)
The BPO market: 19 lessons learned from its past, present and future
The Business Process Outsourcing (BPO) market in the UK today is worth c.£16bn and is expected to rise to c.£20bn over the next five years. It currently employs over 200,000 people in around 32,000 businesses and allows user-organisations across the…