Twelve months ago, we published an article titled Post Office Horizon IT System; Legal fees of £3m and 2-years of legal action; 3 key lessons learned. It looked into the claims by subpostmasters that the Post Office’s £1bn Horizon IT…

We know from our own experience, and via the media of course, that many strategic supplier relationships have their ups and downs. Traditional good practice tells us that when a relationship is heading in a downward trajectory, we should consider…

For almost a decade, the Post Office has been embroiled in a battle with subpostmasters over its core IT system, known as Horizon. It has resulted in the Post Office serving legal action, which has resulted in job losses, jail…