When things go wrong in complex outsourcing, service commissioning or system integration projects, the costs of both escalating the problem for resolution and its remediation, are usually significant. And, looking back over the hundreds of projects we’ve been involved with…

How do you evaluate the decision to litigate against your supplier? This article investigates the pros and cons of litigation, the 13 steps to trial day and the ways in which the costs, time commitments and potential reputational damage of…

Twelve months ago, we published an article titled Post Office Horizon IT System; Legal fees of £3m and 2-years of legal action; 3 key lessons learned. It looked into the claims by subpostmasters that the Post Office’s £1bn Horizon IT…

We know from our own experience, and via the media of course, that many strategic supplier relationships have their ups and downs. Traditional good practice tells us that when a relationship is heading in a downward trajectory, we should consider…

For almost a decade, the Post Office has been embroiled in a battle with subpostmasters over its core IT system, known as Horizon. It has resulted in the Post Office serving legal action, which has resulted in job losses, jail…