In June, NHS supplier Redcentric reportedly suffered a dual blow of financial and reputational loss. The reputational issues were related to the announcement that three former employees were to be prosecuted for ‘fraud, false accounting and misleading an auditor after…

This is the second of two articles on the subject of the role of Intelligent Client Function (ICF) teams in managing the all too often complicated supplier/client relationship. The first article was titled ‘The 8 Intelligent Client Functions Skills to…

This will not come as a surprise to many out there, but complex supplier relationships are, well, complex in nature and, therefore, will naturally be difficult to manage.   If you have ever been involved in a sizeable client/strategic supplier…

As regular readers of our articles will know, I tend to continually emphasise the importance of a strong Intelligent Client Function (ICF) team. I don’t do so without cause though because the evidence we see day in and day out…