How do you evaluate the decision to litigate against your supplier? This article investigates the pros and cons of litigation, the 13 steps to trial day and the ways in which the costs, time commitments and potential reputational damage of…

When entering into a new strategic relationship for outsourcing or a major technology solution project, the agreement at some point in its formation will be subjected to time pressures from internal or external sources. It could be that the client…

In last week’s post on using an expert to fix a failing provider relationship we touched upon the fact that repairing a relationship is almost always better than terminating one. Termination is a rocky road to travel down. The potential…