In a recent article titled ‘NEW National Audit Office guidance for supplier operating standards that could change everything’, we took a look at the most recent update of the Government Commercial Function’s (GCF) eight ‘Commercial Operating Standards’ and discussed their…

2015 was a tumultuous year for the outsourcing industry. Somerset Council finally decided to end the remaining elements of their ten-year contract with strategic partner Southwest One, two years early. Cornwall Council won their case against BT to terminate their…

When a civil servant in the Ministry of Justice spotted some discrepancies in Serco’s paperwork during routine contract renewal processes, nobody could have quite imagined what impact this was going to have – both on the UK Government and Serco.…

When the reportedtroubles started for Serco in the spring of 2013 the snowball effect seemed to have had a serious impact on its business. With the media questioning the company’s culture and character, the high-profile legal questions that were being…

When the tagging scandal of 2013 hit Serco, it was reported that nobody could have believed that this organisation could fall so far and so fast. Awareness of the ‘overcharging’ story is now so widespread that we don’t need to…

Much has been written about Serco of late. It’s an interesting story for the news media, and those in the outsourcing world, because it’s a tale of success and loss, legal issues and leadership changes alongside the question of whether…

Image courtesy of Rafael Matsunaga Serco has been going through a bit of a rough patch recently, to say the least. Since Rupert Soames took over last year, with plans to clear the decks and see the once dominant outsourcing company…

Once unquestioned as one of the UK public sector’s main service providers, Serco have had to face a number of challenges in their service delivery and management team of late. As a result, could it be said that Serco are…