Reports suggest that it has not been a good year for global outsourcing giant Capita. What with the company’s first profit warning in September, reported project issues and what seems to be a weakening market across some of its core…

Research advisory organisation, The Standish Group, reported in their now infamous Chaos report that just 33% of all IT projects are completed on time and in budget. And though these reports started nearly 20 years ago, the updates they provide…

With the best of intentions, strategic partnerships and major projects can still falter. Such failings are typically down to a lack of quantifiable goals or a failing in the translation of business outcomes to contract terms (which are typically easily…

The news last Thursday that Northgate Managed Services has put itself up for sale comes as little surprise to those of us with extensive experience in the managed services sector. The company has been struggling to provide any significant return for its…

Despite good intentions on both sides of the fence, a service provider partnership can falter and you may find yourself considering options for service recovery. There are many reasons as to why this can happen (such as contract clauses), but…