The single most important key critical element of successful delivery of externally commissioned services is being clear on ‘what good looks like’ to both you and your external service provider. However, in the many hundreds of external service delivery partnerships we…

In March The Times reported that outsourcing giant Capita was continuing to go through a troubling period, with significant falls in revenues and headline profits necessitating further internal organisational changes. This may not be either surprising or hugely troubling for…

Environmental concerns have been high on the political agenda for a number of years, so when Britain’s number one energy-from-waste business, Viridor Waste Management – a subsidiary of the FTSE 250 environmental utility infrastructure company Pennon Group PLC – is…

When you think of accidents and the space programme, most people of a certain age will remember the Space Shuttle Challenger Disaster of ’86, when the craft disintegrated just 73 seconds into the launch, due to an O-ring failure. The…