Given the length and scope of PFI contracts, change is inevitable, so the effective administration of PFI change management, in terms of both the change process and its associated costs, is fundamental to successful PFI contract management. In this article…

Multi-sourcing offers a huge opportunity to both the public and private sectors in terms of achieving (and even surpassing) desired outcomes. The reasoning behind this is rather simple – it is, in principle, a far more streamlined and efficient version of outsourcing.…

Outsourcing challenges, what can we learn from the recent NAO report into the seven-year contract NHS England entered into with Capita in 2015 and worth a reported £330m? The contract was to deliver the transformation of primary care support services for…

The National Audit Office (NAO) recently published an insightful report on the state of commercial and contract management best practice in the public sector. We have developed a number of articles on the subject matter contained within this report –…

Reports suggest that it has not been a good year for global outsourcing giant Capita. What with the company’s first profit warning in September, reported project issues and what seems to be a weakening market across some of its core…

Radiotherapy is crucial to the treatment of up to 40% of all cancer patients. However, it’s recently been reported that deaths may well have resulted from radiotherapy equipment upgrade delays experienced across the NHS. It seems that radiotherapy assets –…

Traditional Business Process Outsourcing (BPO) looks to reduce costs for a client by migrating their more repetitive tasks to resources located in more cost-effective regions of the world. We are talking about outsourcing to the likes of India (where around…

At Best Practice Group, our primary function is to advise businesses and organisations on how they can contract for high-quality outsourced services, at a low cost, that can meet their desired outcomes. Our ethos is to do this by ensuring…