Have your outsourcing relationships always followed a textbook flow from selection to outsourcing relationship management and finally to successful conclusion? Perhaps not; life just isn’t that simple. Critical strategic supplier and partner relationships are difficult, complicated and ever-changing, and as…

You can’t really know where you are going until you know where you have been, as they say. So, by taking a look back at the origins of Business Process Outsourcing (BPO) and how the outsourcing market has evolved and…

We have dedicated quite a bit of article time and space to the challenges that clients of Carillion have experienced over the last few months. We have published other articles focused on the NAO report into the handling of the…

When the NAO produces an analysis of key aspects of major project relationships, it is always worth taking note. The NAO report titled ‘Survival Guide to Challenging Costs in Major Projects’ is no exception. The UK government is working on…

If you are looking to renegotiate your outsourcing relationship, you are not alone: Outsourcing contract renegotiations are on the rise. Around 75% of all existing outsourcing relationships are renegotiated at some point during their lifetime according to Gartner Research.  And…

Prematurely terminating an outsourcing relationship is something you should really try to avoid at all costs. Those are the words we typically tell to every single prospective client we speak to who are at their wit’s end with their strategic…