One of the most common mistakes organisations make is not planning their vendor termination strategy as carefully as they planned choosing their strategic vendor in the first place. Getting out of the agreement (safely and quickly) often takes more work…

The London Stock Market is in challenged circumstances due to the coronavirus (COVID-19) being declared a pandemic. Even before this, Capita’s share value had declined significantly, only to fall even further (in amongst the rest of the world’s stock markets)…

To promote better productivity through more collaborative problem-solving it would be useful to shift perspectives, so that when things go wrong people recognise that it’s not always the other person’s fault. Often issues are multifaceted, and the longer that they…

Those who rise to a position where they are responsible for negotiations must ensure they, and those in their procurement teams, are skilled in the art of successful negotiation; practised in its use – especially under pressure – and confident…

It’s hard not to be susceptible to good marketing, but when it comes to bringing in someone who claims to be an ‘expert’, they need to be serious about their claims. Why? Because by representing themselves as an expert who…

The statistics are overwhelming; nearly 50% of strategic vendor relationships end in failure. If matters have come to a head and no matter what you’ve tried, your strategic vendor is simply unable to achieve the business outcomes you expected, then…