One of the most frustrating and stressful triggers within the world of complex outsourcing and solution integration projects is the challenge of in-flight contract changes. Here, the focus is not just on the mechanics of change, but on the degree…

The London Stock Market is in challenged circumstances due to the coronavirus (COVID-19) being declared a pandemic. Even before this, Capita’s share value had declined significantly, only to fall even further (in amongst the rest of the world’s stock markets)…

When you recognise that your outsourced/major projects relationship is not performing to expectations, do you go on the charm offensive, crack the whip to bring them back in line, or do you start considering alternative options? Early termination of complex…

In a recent PAC (Public Accounts Committee) report titled Brexit Consultancy Costs, the committee brought to light the government’s £97m spend on consultancy firms (up to April 2019). It suggested this spend seemed to fail the government’s own standards in…

Carillion’s demise at the beginning of 2018 had an impact that stretched beyond the thousands of staff unsure of their employment future and the tens of thousands of businesses that found themselves out of pocket. The collapse of such a…

A wave of media attention has been building over the last 18 months on the financial stability of a number of outsourcing giants, including Serco, G4S, Capita, Carillion and Interserve. Increasing attention is being focused on the last of this…

Outsourcing challenges, what can we learn from the recent NAO report into the seven-year contract NHS England entered into with Capita in 2015 and worth a reported £330m? The contract was to deliver the transformation of primary care support services for…

You’ve cut back and trimmed the fat, removed the less effective processes and people, and economised, as many sizeable organisations have had to do in recent years. But with more cost saving required in 2013 and all the ‘obvious’ opportunities…