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Capita Consulting reported to have laid off 25% of workforce; 3 steps to assess sustainability of your own supplier’s service levels

For the last four months, the news media has been practically a one-focus outlet. As the health impacts of the pandemic start to wind down, news of the economic consequences it is leaving in its wake have started to filter…

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Outsourcing on Trial: St George’s University of London Heads to Court – UVW (union) claims outsourcing is ‘Institutional Racism’

The question of ‘institutional racism’ is particularly poignant at this time, and while the claims UVW has made against St George’s University of London on behalf of their members will be seen by some to be extreme, there are likely…

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Serco fined £19m by SFO – 5 steps to prevent reputational failures impacting you

According to the Financial Times (FT), on Wednesday 3 July Serco announced “it had reached a deal with the Serious Fraud Office in which it was hit with a £19.2m fine plus costs for three offences of fraud and two…

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Will Interserve’s reported financial challenges impact you? 7 steps to take now

A wave of media attention has been building over the last 18 months on the financial stability of a number of outsourcing giants, including Serco, G4S, Capita, Carillion and Interserve. Increasing attention is being focused on the last of this…

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NAO Report on Government’s Handling of Carillion’s Liquidation – 7 lessons learned

In a recent LinkedIn post, Joshua Reddaway‬, Director, Work and Pensions VFM and Head of Practice (Commercial and Contracting) at the UK National Audit Office‬ (NAO) talked about the new NAO report they had released on the government’s handling of…

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Carillion and others: The risk of ‘step-in’ service providers taking advantage

With Brexit, local elections, superpower posturing and international poisoning scandals to push the news media forward, the troubles caused by Carillion will seem like a long time ago to most. But, for the company’s employees, its suppliers whose businesses relied…

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What lies ahead for the outsourced service sector?

With the 2015 general election rapidly approaching, understanding the politics behind public-sector outsourcing is essential for organisations that are considering tendering soon for these lucrative, though often very complex, relationships. Things seem to be getting quite politically polarised – Shadow Secretary of…

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Cutting Outsourcing Costs; Is The Timing Right to Renegotiate?

You’ve cut back and trimmed the fat, removed the less effective processes and people, and economised, as many sizeable organisations have had to do in recent years. But with more cost saving required in 2013 and all the ‘obvious’ opportunities…

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Free eBook: 8 Steps to Improve Outsourcing Performance

This 43-page guide will show you 8 little-known ways to help you to improve outsourcing performance

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