Understand the risks and rewards of each approach to procuring ERP software Enterprise Resource Planning (ERP) procurement is one of the most ambitious and challenging undertakings for any organisation. The process of acquiring a single system that spans the entirety…

“How do you know when to start a critical project?” As ‘timing’ can be crucial to the success of a project, it’s surprising that our experience evidences that it’s a skill not many organisations have mastered. If you begin a…

In the world of complex projects and strategic supplier relationships, the ability to navigate potential challenges is paramount. A key component of this navigation is the practice of contingency planning, also known as developing a ‘Plan B’. Contingency planning is…

Agile projects require a very different approach, necessitating much closer working relationships between clients and their suppliers. One of the key purposes is to keep very frequent lines of communication permanently open. This coincides with a much more detailed initial…

The cross-party public accounts committee (PAC) has reportedly ostracised senior government officials for holding back evidence – by as much as eight months – that Europe’s biggest infrastructure project, HS2, was in serious financial difficulty and they allegedly knew full…

The bedrock of Britain’s nuclear defence programme is Trident’s Continuous At-Sea Deterrence (CASD). The principle is that at all times, there will be at least one nuclear submarine at sea on patrol. However, a recent National Audit Office (NAO) report…

This is the second of two articles on the subject of the role of Intelligent Client Function (ICF) teams in managing the all too often complicated supplier/client relationship. The first article was titled ‘The 8 Intelligent Client Functions Skills to…

The Conservative government has, for the best part of a decade, been fixated on the debt the country has got itself into. In his Spring Budget, Chancellor Philip Hammond announced that national debt stood at a figure of nearly £1.7…

In November the National Audit Office (NAO) released a new report on contract management, and because we found it so insightful we’ve decided to dedicate a few articles to the subject and to the findings of the report. This particular…

If your outsourcer’s shares had taken quite a beating, with the company’s value dropping by a quarter or more over a matter of days, you might be encouraged to start asking questions of those in the know as to whether…

Service delivery innovation is the ‘holy grail’ solution sought by many in the UK across both the private and public sectors since we entered the austerity era. We have all been asked to do more with less. But is innovation…

Traditional Business Process Outsourcing (BPO) looks to reduce costs for a client by migrating their more repetitive tasks to resources located in more cost-effective regions of the world. We are talking about outsourcing to the likes of India (where around…

The collapse of UnitingCare – the multi-million pound collaboration between an NHS consortium and Cambridgeshire and Peterborough CCG to provide ‘older people’s and adult community services’ in the region – has had an unprecedented impact on the sector. It has…

The NAO have reported that “A third of major government projects due to deliver in the next five years are rated as in doubt or unachievable unless action is taken to improve delivery” NAO Controller and Auditor Amyas Morse believes…

A PFI project being hailed as a model partnership, expected to deliver what it was planned to, and all for less than expected may not be something you often see reported in the media, but the Thames Tideway Tunnel (TTT)…

In our last article ‘4 Lessons from successful IT megaprojects’,we reviewed a number of the country’s largest and most renowned recent IT megaproject success stories in the context of what each could teach us from their struggles and accomplishments. This…

Megaprojects are large-scale public ventures, complex in nature, often taking many years to complete with the potential to impact on the lives of millions of people – they are projects on a scale that demands a very different management skillset,…

Selecting and managing suitable suppliers often requires a much greater emphasis on communicating your business outcomes to them, along with much more subtlety and finesse in managing the emotional stakes, than many realise. The importance of strong supplier relationships from…

With so many pieces in play on the metaphorical chessboard of complex service-provider relationships, to ensure success in achieving your business outcomes it is important to know how each will move. Who are the advocates, the obstructers and the fence-sitters?…

Supplier relationships can be complicated, they can be messy and they can at times be self- destructive. Poor planning, insufficient research, ambiguous contracts and conflicting agendas – all can contribute. These errors or omissions don’t even need to be substantial…