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NAO Principles Paper on Managing Supplier Failure – 9 Key Lessons Learned

Suppliers come in all stripes. Some operate as genuine partners – identifying ever-more effective operating practices often, without being asked. In these types of strategic relationships, everyone wins: the clients/service users win because they benefit from ongoing reductions in business-as-usual…

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Capita Consulting reported to have laid off 25% of workforce; 3 steps to assess sustainability of your own supplier’s service levels

For the last four months, the news media has been practically a one-focus outlet. As the health impacts of the pandemic start to wind down, news of the economic consequences it is leaving in its wake have started to filter…

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World Economic Forum: Key strategic supplier opportunities and risks over the next 18 months

The coronavirus pandemic has created a uniquely challenging environment for organisations, both public and private, to contend with. Forecasts of potential visions of what is to come, will inevitably contain a level of calculated guesses and considered estimations. However, one…

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NAO states MoD fails to mitigate £1bn in extra costs; 6 insights to inform your complex project so it is on time & budget

The bedrock of Britain’s nuclear defence programme is Trident’s Continuous At-Sea Deterrence (CASD). The principle is that at all times, there will be at least one nuclear submarine at sea on patrol. However, a recent National Audit Office (NAO) report…

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Ministry of Defence pays Serco £10m in damages; 6 steps to avoid supplier challenges

  In June 2018, control over the UK military’s Defence Fire and Rescue Services (DFRS) was awarded to Capita by the Ministry of Defence (MoD), but almost immediately that decision was called into question. Financial health warnings were cited as…

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NHS Health Screening System Unfit for Purpose: 6 steps to minimising project risk and maximising contract performance

When you watch any of the multitude of medical TV shows, they will always wax lyrical about the need for early detection to minimise the impact of an illness or even to save a patient’s life. But a recent Public…

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4 Tips to Help You Effectively Manage Your Agile Projects

Agile is a relatively recent project management style that seems at first glance to be at odds with traditional project management thinking. Why stick to rigid contracts and processes when you could be more flexible to the needs of the…

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Carillion Collapse: ‘Big Four’ under general scrutiny due to audit concerns

The collapse of Carillion had a very wide-reaching impact – there were the: (a) 30,000 or so businesses that were reportedly owed upwards of a billion pounds, (b) the political nightmare it has caused the Conservative party, and now, according to Reuters,…

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Managed Service Provider Up For Sale? 3 Risks to Consider and 3 Steps to Take

The news last Thursday that Northgate Managed Services has put itself up for sale comes as little surprise to those of us with extensive experience in the managed services sector. The company has been struggling to provide any significant return for its…

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Free Guide: 8 Steps to Improve Outsourcing Performance

This 43-page guide will show you 8 little-known ways to help you to improve outsourcing performance

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improve outsourcing projects relationships
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Making Strategic Supplier Relationships Work - Best Practice Group

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