Effective contract and supplier management involves a number of facets. At its core, though, are two fundamental points: Define and maintain a clear purpose with your strategic contractor/supplier, so that roles and responsibilities between you remain aligned to the business…

In a recent article we looked at what experience tells us should be involved in good contract management and supplier relationship management within complex projects, and the main differences between the two disciplines. In this article, we look at the…

Managing and evaluating a strategic contractor’s performance data is essential for you to ensure that value for money is achieved and that projects are successfully delivered. A key component of this process is direct online access (not a download) to…

While some people revel in breaking through established boundaries, the vast majority would prefer the stability and relative comfort of the status quo. Change may befall an organisation in a myriad of ways, but all are likely to bring with…

Last month we wrote about G4S’s resistance to GardaWorld’s £3bn hostile takeover bid, saying that the board had “… unanimously rejected this offer as it continues to significantly undervalue the company”. However, The Times now informs us that rival US…

In June, NHS supplier Redcentric reportedly suffered a dual blow of financial and reputational loss. The reputational issues were related to the announcement that three former employees were to be prosecuted for ‘fraud, false accounting and misleading an auditor after…

Two of the UK’s largest public sector outsourcing businesses have agreed to combine their support services divisions as Mitie Group purchases Interserve’s facilities management arm. Both organisations are heavily involved in public sector work, with Mitie currently managing a number…

How much do you know about what’s really going on with your strategic supplier relationship? Do you trust your supplier implicitly when they report on progress against your business outcomes, send through requests for payments and inform you of costs?…

A recent article in Computing highlighted the stark reality of just how much we continue to rely on technology. It was reported that a failure in the Electronic Patient Records – EPR System at King’s College Hospital meant that patients…