This is the final article in a series which has charted the rise of the Business Process Outsourcing (BPO) market and technology outsourcing, from its early days and the aspirations of those who developed this new way of working across…

Articles on the subject of a successful outsourcing partnership tend to deal with the timeline in segments – some will talk about essentials at the inception stage, while others will wax lyrical about ways to keep your supplier on your…

Despite the protestations of G4S in public, the organisation’s actions suggest the possibility of a warmer reception behind the scenes to Allied Universal’s approaches, according to reports in The Times last month. The appointment of an independent consultant as a…

In January 2017, multi-billion-dollar Fortune 500 business AECOM announced its tie-up with IBM. A $2.7 billion IT outsourcing deal to develop a ‘smart water’ solution to drive more efficient water and waste management. It was an ambitious initiative by two…

When you recognise that your outsourced/major projects relationship is not performing to expectations, do you go on the charm offensive, crack the whip to bring them back in line, or do you start considering alternative options? Early termination of complex…

‘It’s not the theory, it’s the execution’ is the essence of an article on outsourced IT that I read the other day in Public Technology. It made a poignant point about the difference between political and actual reality when it…

Outsourcing challenges, what can we learn from the recent NAO report into the seven-year contract NHS England entered into with Capita in 2015 and worth a reported £330m? The contract was to deliver the transformation of primary care support services for…

If you are looking to renegotiate your outsourcing relationship, you are not alone: Outsourcing contract renegotiations are on the rise. Around 75% of all existing outsourcing relationships are renegotiated at some point during their lifetime according to Gartner Research.  And…