Category Archives: Project Management

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Your Supplier Management Team is saving you millions – The 10 Commandments they live by

Posted on by Allan Watton Your Supplier Management Team is saving you millions - The 10 Commandments they live by

  It’s not unusual for senior management teams to be unaware of the significant value their supplier management and Intelligent Client Function (ICF) teams create for their organisations. And, because this value can often go unnoticed, those at the coalface can think themselves in a more thankless job than most. As a senior executive in your organisation, you’ll already undoubtedly understand that your ICF team is responsible for managing the

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Posted in Contract Management, IT Contract, Outsourcing, Procurement, Project Management | Tagged , , , , , | Leave a comment

Outdated Radiotherapy equipment may be causing deaths; 10 steps to assure successful updating of Radiology and PACS systems

Posted on by Allan Watton Outdated Radiotherapy equipment causing deaths; 10 steps to assure successful updating of Radiology and PACS systems.

Radiotherapy is crucial to the treatment of up to 40% of all cancer patients. However, it’s recently been reported that deaths may well have resulted from radiotherapy equipment upgrade delays experienced across the NHS. It seems that radiotherapy assets – one in five of which is more than 10 years old – have been sidelined in favour of chemotherapy and its complementary drugs. For NHS Trusts that need to procure/upgrade

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Posted in Outsourcing, Procurement, Project Management, Project Recovery, Public Sector | Tagged , , , | Leave a comment

Is Insourcing the new Outsourcing? Warnings, media observations and a 4-step process to ‘informed’ insourcing.

Posted on by Allan Watton Is Insourcing the new Outsourcing? Warnings, media observations and a 4-step process to

In the furore that often surrounds the political hot potato that is ‘outsourcing’, it’s easy to forget that it’s not just a policy central to modern-day austerity planning: it’s a strategy with roots that go back almost 30 years. Pioneered for the public sector by Margaret Thatcher’s Conservative government back in the 1980s, it fell out of favour in the subsequent Labour years, but its resurgence in the noughties has

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Posted in Contract Management, Outsourcing, Performance Improvement, Procurement, Project Management, Public Sector | Tagged , , , , | Leave a comment

Research shows 8 key components that every successful commissioning and outsourcing relationship have in common

Posted on by Allan Watton Research shows 8 key components that every successful commissioning and outsourcing relationships have in commen

It has never been more important to ensure that your complex service delivery relationships succeed. But how can this be achieved in an environment where it seems so commonplace that external service providers fail to achieve expected business outcomes. Is there a way to assure maximum value from each of your major service delivery relationships? According to the Project Management Institute’s 2016 Pulse of the Profession report, 38% of major

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Posted in Contract Management, IT Contract, Outsourcing, Performance Improvement, Project Management, Uncategorized | Tagged , , , , | Leave a comment

Innovation growth: as pressure for value-based transformational change on IT projects rises, do the rewards of innovation outweigh the risks?

Posted on by Allan Watton Innovation growth: as pressure for value-based transformational change on IT projects rises, do the rewards of innovation outweigh the risks?

Service delivery innovation is the ‘holy grail’ solution sought by many in the UK across both the private and public sectors since we entered the austerity era. We have all been asked to do more with less. But is innovation really the panacea for shrinking budgets that it’s promised to be, or do the risks of such pursuits outweigh the potential for reward in all too many cases? Among the

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4 Issues you could be contributing to that are holding back your BPO provider

Posted on by Allan Watton 4 Way a Client can: Damage a BPO Relationship

Outsourcing any aspect of your operations is rarely a walk in the park. For anyone who’s ever been through such a project, the challenges, misunderstandings and potential for clashes when handing responsibility to a third party are likely to have been a source of much stress. Often, should such problems occur, it is found that they are rooted in four core issues – unmet expectations, specification details, challenges in communication

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Reduce Opportunities for Opportunism to Improve Value in Strategic Partnerships

Posted on by Allan Watton Reduce Opportunities for Opportunism

If you have followed our blog for any length of time, you will be only too aware of just how much we advocate the importance of trust in a collaborative or strategic partnership. It is a straightforward concept – you select a provider based on your confidence that they have the capability and capacity to achieve your goals and the willingness to do their best for you, and then it

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Posted in Contract Management, Outsourcing, Project Management, Uncategorized | Tagged , , , , | 2 Comments

“Award-winning” Contract Consultants for the NHS, the Strategic Project Team, “Closing Down”

Posted on by Allan Watton "Award-winning" Contract Consultants: the Strategic Project Team "closing down"

With the recent announcement from the BBC that the NHS’s major complex projects management and procurement support force – the Strategic Project Team (SPT) – will be “closed down”, questions are now being asked and lessons must be learned in order to make the best of such a situation. The BBC piece talked at length about all the high-profile projects the SPT had been involved with that has failed since

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Posted in blog, Contract Management, IT Contract, Outsourcing, Procurement, Project Management, Public Sector, successful Outsourcing relationship | Tagged , , , , | Leave a comment

The £213m Government Skills gap the NAO believes needs to be plugged.

Posted on by Allan Watton £213m Government Skills Gap

The NAO have reported that “A third of major government projects due to deliver in the next five years are rated as in doubt or unachievable unless action is taken to improve delivery” NAO Controller and Auditor Amyas Morse believes that the central issue lies in the digital skills gap that exists across many of these public sector projects. Morse feels that as “70% and 80% of their projects are

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Posted in blog, Contract Management, Managed Services, Outsourcing, Performance Improvement, Project Management, Relationship, Risk Management, successful Outsourcing relationship | Tagged , , , , , , | Leave a comment

Is Active or Passive Management Best for your Outsourcing Relationship?

Posted on by Allan Watton Is Active or Passive Management best for your outsourcing relationship

Academic analysis of the outsourcing sector would likely compartmentalise partnership relationship management into two clear camps – active and passive. In the active management camp, clients take an overarching governance role that some might say risks stifling vendor creativity and expertise; in the passive management camp, others could suggest, the client leaves themselves open to a litany of potential unscrupulous activities they are ill-prepared to cope with. So, can either

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Posted in blog, Contract Management, Managed Services, Outsourcing, Performance Improvement, Project Management, Relationship, successful Outsourcing relationship | Tagged , , , , , , , | Leave a comment

Thames Tideway Tunnel (TTT) project: Private / Public Partnership

Posted on by Allan Watton The Thames Tideway Tunnel

A PFI project being hailed as a model partnership, expected to deliver what it was planned to, and all for less than expected may not be something you often see reported in the media, but the Thames Tideway Tunnel (TTT) project seems to be bucking a trend or two. It is estimated that every year 39 million tonnes of sewage overflow end up in London’s watery artery, the River Thames

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SIAM – Is it really the outsourcing silver bullet it’s made out to be?

Posted on by John King SIAM – Is it really the outsourcing silver bullet it’s made out to be?

Service integration and management (SIAM) has continued to be something of a buzz-acronym in managed service and outsourcing circles. The way it’s talked about, you might be forgiven for thinking that it’s a silver bullet which in one fell swoop will improve management practices and productivity levels and ensure better control and results from any managed service. But does the evidence stack up to prove this is really the case?

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4 Transformative Lessons we can Learn From Failed IT Megaprojects

Posted on by John King 4 Lessons from Failed IT Megaprojects

In our last article ‘4 Lessons from successful IT megaprojects’,we reviewed a number of the country’s largest and most renowned recent IT megaproject success stories in the context of what each could teach us from their struggles and accomplishments. This article is from the other side of the coin – a look at the valuable lessons we can learn from megaprojects that failed to achieve their objectives. Unfortunately, there are

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Posted in IT Contract, Performance Improvement, Project Management, Public Sector | Tagged , , , , | 2 Comments

4 Lessons From Successful IT Megaprojects

Posted on by John King 4 Lessons From Successful IT Megaprojects

Megaprojects are large-scale public ventures, complex in nature, often taking many years to complete with the potential to impact on the lives of millions of people – they are projects on a scale that demands a very different management skillset, and often require budgets in the hundreds of millions. IT projects have their own complexities so when your megaproject is the development of a new IT solution, evidence would suggest

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4 Tips to Help You Effectively Manage Your Agile Projects

Posted on by John King 4 Tips to Help You Effectively Manage Your Agile Projects

Agile is a relatively recent project management style that seems at first glance to be at odds with traditional project management thinking. Why stick to rigid contracts and processes when you could be more flexible to the needs of the project, the relationship and the end user. Typically adopted on engineering and information technology projects, agile project management can also be employed across a broad spectrum of other project types

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How to Inspire Transformative Performance Improvements in a Challenging Project

Posted on by John King How to inspire transformative performance improvements challenging project

Projects rarely run strictly according to plan. The longer your strategic relationships must last, and the higher the number of individuals, teams and departments involved, the greater the opportunity for things to veer off course. It’s at this stage that you may be looking to orchestrate performance improvements. Even the best run projects will encounter periods where confidence, innovation and performance in general start to wane, and it is then

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Posted in Outsourcing, Performance Improvement, Project Management, Project Recovery, successful Outsourcing relationship, Uncategorized | Tagged , , | Leave a comment

4 Duties That Improve Partnership Performance

Posted on by John King Four Duties that Improve Partnership Performance

In our last blog ‘Roadmap to More Successful Strategic Outsourcing Relationships’ we discussed a top-level view of the steps any organisation should take to improve their chances of project success when working with outsourced partners, then pointed to our white paper on the subject for a great deal more detail. With this overview in mind, to improve partnership performance, it is now important to focus on one very important aspect

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Posted in Outsourcing, Performance Improvement, Project Management, strategic vendor responsibilities, successful Outsourcing relationship | Tagged , , | Leave a comment

Serco’s £500m rights issue; a survival guide for their clients

Posted on by Allan Watton survival guide

As news circulated about Serco’s fourth profit warning in a year and plans for a rights issue to the tune of £550m to stabilise their battered and beleaguered balance sheet, we have seen an increase in contact by some of their customers. Their overarching concern is that they want to know what early investigation or process they should be adopting if their troubled outsourced partner starts to crack under the

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3-step success strategy for your business critical IT projects

Posted on by Richard Kerr Success steps

IT-enabled business change projects necessitate some of the most complex relationship arrangements of any outsourcing project. Often this is because of the tendency for such projects to stretch boundaries, to look to create better, faster and more efficient results. However, even when you are not delving into the technological unknown, business-critical IT projects are likely to involve multiple vendors, technologies, and people of a non-technical nature within procurement teams, front-line

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Four supplier relationship lessons learned from the failure of the NHS National Programme for IT (NPfIT)

Posted on by Allan Watton NHS Logo (Cartoon)

Selecting and managing suitable suppliers often requires a much greater emphasis on communicating your business outcomes to them, along with much more subtlety and finesse in managing the emotional stakes, than many realise. The importance of strong supplier relationships from the outset cannot be overstated and to achieve your business objectives it is essential that both sides feel adequately incentivised. There is no ‘one-size-fits-all’ approach, as programmes, projects, and the

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Posted in Cut Costs, IT Contract, IT Dispute, Managed Services, Performance Improvement, Project Management, Public Sector, Risk Management | Tagged , , , , , , | Leave a comment ← Older posts

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