What are the Responsibilities of the Client-Side PFI Manager? 

By Allan Watton on

PFI ManagerThe Client-Side PFI Manager is the person in the client organisation with direct responsibility for managing the operational PFI contract. The management of operational PFI contracts consists of frequent, ad hoc and periodic activities. Frequent activities are those that need to be carried out on a day to day, weekly or monthly basis, while periodic activities are those that need to be performed less frequently. Ad hoc activities are those that are not performed on a regular basis but are reactive in nature. 

Responsibilities (Tasks) of the Client-Side PFI Manager

To make it easier to keep track of the different tasks, PFI managers should set up and maintain a monitoring calendar. The list below covers the main tasks of a Client-Side PFI Manager: 

  • Serving as the formal Authority Representative, as defined in the PFI contract. Although a more senior person, e.g. the director of the relevant department, may be designated for this role, the PFI Contract manager is likely either to be delegated into this role or will have the responsibility to prepare all the relevant documents and provide recommendations regarding their sign off to the senior representative. This role is likely to include the sign off of the following as a minimum: 
    • Formal correspondence with the contractor 
    • Formal changes to the contract 
    • Changes to end user agreements (e.g. governing body agreements) if any  
    • Formal changes to payment obligations.  

The contractor usually needs to be given prior written notice of any change to the identity of the Authority Representative and informed of any cover arrangements if the Authority Representative is absent for prolonged period of time. 

  • Contract enforcement, ensuring the contractor meets its responsibilities, e.g. to submit correct invoices, comply with income sharing provisions etc.  
  • Producing statutory returns for the relevant government department (e.g. the Department of Health for a hospital contract), HM Treasury and to the client organisation’s finance department. 
  • Meeting with the contractor and end users in accordance with contractual obligations and agreed protocols. 
  • Managing contract variations – due diligence and sign offs on scope, costs timescales and quality of work.  
  • Monitoring of PFI cost codes and related contractual payments – due diligence on all payments made against contractual obligations, contract variations, indexation, interest, penalties, income sharing provisions etc. 
  • Management of the PFI affordability and related sinking funds.  
  • Monitoring of the contractors’ performance and review of related deductions. 
  • Managing benchmarking and market testing of services delivered under the contract. 
  • Managing performance against the planned preventative maintenance programme (PPM), including all statutory checks. 
  • Managing correct implementation of the lifecycle programme (ongoing replacement of building elements, furniture and fixtures reaching the end of life) and monitoring use of related budgets.  
  • Reviewing and approving annual plans for continued service delivery. 
  • Managing relationships between the contractor, end users and the client organisation. 
  • Providing and updating end user handbooks. 
  • Maintaining the operations manual, risk registers and the monitoring calendar. 

Further Operational PFI Contract Management Guidance

For more PFI advice and guidance see our full PFI FAQ section. Below are a few further articles related to the activities of the client-side PFI Manager: 

Need Further Support?

If you want to discuss any PFI issues that you have, or if you are preparing to take PFI contracts in-house why not book a confidential (no obligation) chat about your options? Please call 0845 345 0130 or you can book a call directly with Allan Watton (BPG’s CEO) using the calendar feature here.